Hotel Collingwood, Sure Hotel Collection By Best Western - Bournemouth

Rooms clean and tidy. Majority off staff very friendly and helpful. Good location. Breakfast and evening meal was nice.

Certain staff member very arrogant to a member of our group of 20. Sadly no name badge first rule of business staff to wear name badges. First night unable to purchase drinks had to go on a room when there was few guys in the bar paying for drinks. During the day the rounds we were having where cheaper than evening rounds. One the first evening bar staff where more worried about going out than serving behind the bar. We came to this holiday Dec 2017 and had a much better experience. Will not visit this hotel again. Hopefully this is just teething problems since under new management.

Location of the hotel is very good, being literally a stones throw from the beach!

The staff were very helpful and friendly. The pool, sauna and steam room although small were all fantastic for a relax. The car park was large enough and it was no trouble to find a space.

For the price, the room was not as luxurious as I expected. That said everything was clean and the location was perfect.

Friendly staff and good location for bus and close to the beach and pier for boat trips

One night stay - On arrival I was allocated a double room for single occupancy - room was clean and well appointed, looked like it had recently been refurbished. Good sized car park. Breakfast room well laid out with friendly and efficient staff. Cooked breakfast of good quality.

Checking in felt rushed, went through the motions with paperwork and keys - Initial welcome could have been improved. No other issues though.

Close location to town although it's up a short hill. An older crowd was there so no stag / hen parties, very good breakfast, very quick to take dirty plates, maybe too quick.

Nice to have a pool available although it was ver small (6 m).

Having to book 3 hours before the restaurant opens in order to eat there. The ealieat breakfast time was 7:45 - not good for business travellers.

Clean, modern facilities. Good parking and location.

Unfortunately it was rather noisy as we were located on the front of the hotel and had to have the window open due to the warm weather. Closing the window did cut out a lot of the noise on the second night.

Comfortable and very quiet with a reasoanble breakfast. Seemed good value for money. Almost full despite being early March. Nice swimming pool in basement.

Initially shown a double room when a twin bedded one was booked, as the details weren't sent through by Booked.net. Quickly rectified.

Made to feel very welcome. Wonderful breakfast. Room clean.

Very noisy at night with people walking past at all hours. Traffic noise. Windows had been insulated, however very hot in the room so had to have them open.

The hotel is convenient for Bournemouth centre. The check-in and check-out were efficient and we received a warm welcome. The lift from the second floor to the pool/gym area was useful. Breakfast was of good quality and served without delay.

The room was stuffy and had a couple of things needing maintenance - a broken drawer handle and a loose electric socket. There was a problem at breakfast with our table not being available (twice).

We found to be very good in all departments,the best we have stayed at in many years of visiting Bounemouth.

Only one thing, the cooked breakfast was a little bland.

Found the hotel clean friendly very relaxing the stay was good value for money and the staff very helpful.

Good restaurant, varied food choices and always well cooked, pleasant hard working staff in there. Light airy well cleaned room, booked a last minute twin room which had 3 beds! Good location for the sea front and the town and bus station. Entertainment on all evenings I was there, geared to the older age range. Typical British seaside hotel.

Location could be difficult if not mobile, up a steep hill from the sea front and the town. Reception seemed not too well run, booking in and out experiences were not of the best.

Very clean and friendly staff.ideal place for Bournemouth town or BIC and other attractions.Breakfast was excellent and free parking which is hard to come by.

Creaky floorboards and what was supposed to be a double bed was more a single and a half.shower not great as runs off bath mixer taps.Room to hot even though the radiator was turned off.